FAQ

Fill out the form on the homepage. Choose the currency you have and the currency you want. Provide the amount you want to exchange and the address of the wallet you want us to send the exchanged coins to. For example, if you want to exchange Bitcoin to Litecoin, you have to provide a valid Litecoin wallet address. If you wish to receive a confirmation e-mail you can also provide your e-mail address. Click "Make instant exchange" to begin the exchange.
At changex you can quickly and easily exchange your crypto coins to USD using PayPal to receive your money. We also have the easiest and fastest way to buy altcoins with fiat money like USD via bank transfer.
No problem. The amount you enter on the frontpage is only used to show you the calculations and expected amount to receive. Once you begin the exchange we start monitoring the deposit address. When we receive a transfer to that address, we exchange the coins we received and transfer the coins back to your wallet.
Our aim is to provide easy exchanges between the most popular crypto currencies. Since there are more than 1000 crypto currencies available, we carefully select which ones to support. If you think we should support a specific crypto currency, please let us know at [email protected]
Please write any questions you may have to [email protected] or fill out the contact form. We are based in UK, so please keep that in mind when expecting answers.
No. For security reasons and because of limitations in the crypto currency protocols, we cannot cancel an exchange once the coins are transferred to the address. That means the address of the receiving wallet cannot be changed and the coins cannot be transferred back to the wallet it came from. The coins we receive will always be exchanged and transferred to the wallet address provided in the first place.
Exchanges are made instant, but for larger amounts we do require network confirmations. The number of confirmations increases as the amount increase, making sure that transactions are irreversible and everyone stays happy.
The exchange rates on the crypto currency market are highly volatile at times. We therefore keep the exchange rates updated from various sources to match the current market price at all times. This gives you the most accurate exchange rate between any set of currencies at any given moment.
No limit for crypto currencies, knock yourself out. For PayPal exchanges the maximum amount is $50000 USD.
Yes, we are a very legal company with many happy customers. We are based in London and have a large staff. Every client is important to us, therefore we have an individual approach to each client of our company.
Yes. Actually we work with a minimum of 0.003 BTC, and maximum 50 Bitcoins per transaction.